FAQs

Yes, we buy both Working and Faulty phones. Please select the Faulty option when selling your phone to display the Faulty value.

Your order is valid for 14 days from the 'Order Processed' date.

Unfortunately not. We process 1000's of phones on a daily basis. All phones are stripped of all SIM and MEMORY cards.

Good

• Handset powers on, is fully functional; free from any physical damage or faults.
• Display is original or a genuine OEM replacement; it can have light scratches. No delamination; cracks; heavy scratches; pressure marks/white spots; discolouration or dead pixels. No screen burn. Screen has not lifted.
• Housing is in good condition, no delamination/peeling; no cracks in the case; home button; rear cover/glass, camera lense. No chips and is not bent.
• Battery health is good.
• Home button; Touch ID; Face ID; NFC all function correctly.
• Handset has not been modified; Jail Broken or rooted.
• Where applicable stylus must be included.
• No liquid damage.

Average

• All parts of the device (including system software) are fully functional.
• Everything works as it should
• No major damage (i.e. water damage, chips or cracks to the screen or phone)
• Heavy wear and tear, such as scuffs, dents and deep scratches
• Touch, Face ID, NFC work (If applicable)

Faulty

• Handset has a serious functional fault.
• Major faults include; handset does not charge; freezes or is stuck in a loop; Wi-Fi fault; No Service; faulty proximity; accelerometer.
• The LCD is not original or OEM replacement; is cracked; bleeding; has pressure marks/white spots; discolouration or dead pixels. Does not display. Has screen burn. Screen has lifted.
• Home button; Touch ID; Face ID; NFC do not function correctly. Home button is cracked/damaged *iPhone only.
• Handset has been modified; Jail Broken or rooted.
• Overheats.
• Liquid damage.

The really important bit. Once we have received and checked your phones we promise to make/post you payment on the same day!

We'll send you an email to confirm payment has been sent.

*Monday to Friday, excluding public holidays. Same day payment does not apply to orders received after 2pm (most are) and in events that are out of our control.

Please send your phone into us completely wiped and off your iCloud. If you send it in with your iCloud details on this will delay the process.

Once your order reaches us it will undergo a series of quality checks to ensure that it matches the condition you selected. If, after the assessment, the device you've sent does not match this condition, it'll be regraded and you'll be offered a revised price.

The revised offer will be sent to you via email; any reasons for the price revision will be clearly stated along with the option to accept or decline the offer.

If you choose to accept the revised price, we'll complete the order and finalize your payment to clear your account the same day.

If you choose to decline the revised price, we'll return your device free of charge. This will be sent on a 48-hour Royal Mail tracked service. Once you've declined the offer, your item will be dispatched the next working day. After your item has left our warehouse, you should expect delivery to take place within 2-3 working days. When your item has been dispatched, we'll email you your tracking number so you can follow the progress of the delivery.

Once we've made a payment to your bank account, your payment will clear in your account in the same working day.

If your order reaches us after 2pm, we'll send your payment the next working day. The funds will clear in your account the following working day.

*Monday to Friday, excluding public holidays.